Most of the trains listed on the Big Christmas Trains and Garden Train Store buyers guides are available only from folks who supply hobby and collectible items. (Even if you bought a train through Amazon, chances are you actually got it through a hobby store.) But Lionel(r) trains are different, since they sell so many trains through department stores, especially at Christmas. This has two goofy side effects:
That said, every year I hear from at least one reader who has ordered a Lionel train and can't remember which store he or she ordered the train from. Most department stores don't give me any feedback on sales until the product has actually shipped, so it's hard for me to help out unless I know which store took the order.
In short, if you have ordered a Lionel train and have a question about shipments, billing, etc. there are two things you can do to help us help you:
The following list shows sample pages of each supplier which we're linking to for Lionel trains in 2006. If one of these pages "jogs" your memory, please follow the instructions to click through and find their customer service information.
|Buy.Com - Look for the "Order Status" menu item in the middle at the bottom of the page.||If you bought a product through Amazon, go to the page you used to order the product, look at the lower left corner for a box labeled "Where's My Stuff?" and click on the words "recent orders."|
|Boscov's - Click on the words "Great Customer Service" on the lower left part of the page, or call 1-800-284-8155.||Unbeatable Sale - Click on the words "Order Status" on the orange menu bar toward the upper right corner, or call 1-888-657-8436.|
|If you ordered your train from Home Click, click on the image to the right, then click on the words "Order Status" near the upper right of the page. Their Customer Service # is 1-800-643-9990.||If you ordered from Shoppers' Choice, click on the image to the right, then click on the words "Order Status" near the upper right of the page. Their Customer Service # is 1-877-743-2269 (8am to 6pm CST M-F).|
|If you ordered products from Hammacher Schlemmer, click on the picture to the right, then click on the words "Order Status" near the upper right side of the page. Their Customer Service # is 1-800-321-1484.||Trainz supplies Lionel and some other products, including Bachmann and AristoCraft trains. If you recall clicking on a page that looks like the one at the right, you probably ordered your product from Trainz. Their customer service contact page is at http://support.trainz.com/. Their customer service phone # is 1-866-285-5840 Mon-Fri 9am-5pm Eastern Time.|
|This list may change from month to month, as suppliers run out of stock, etc. If you don't see the supplier you ordered from above, please use the following form to give us enough information to track things down.|
Help Us Help You
Please use the form below to let us know of any problems you have with any of our recommended suppliers, or if you have not been able to contact the supplier directly. We need your name, your e-mail address, and as much as you can tell us about the product(s) you ordered and where and when you ordered them. Of course, if you want to occasionally receive e-mail announcements or "US mail" garden train product catalogs in the mail, add your mailing address to the following form. We will not sell or give this information to anyone else, but if a manufacturer gives us materials to send out to our readers, we will forward them to you.
Again, please contact us with any questions about this, and feel free to add any comments in the comment box below.
Thanks, and happy railroading,
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