Thank you for writing eBay in regard to your Feedback concerns.
In some cases, we can remove Feedback, but only if the comment meets the requirements for removal under our Feedback Abuse, Withdrawal & Removal policy. We've reviewed the Feedback that you asked about and determined that it doesn't meet the removal requirement as outlined in the policy.
To learn more about the eBay Feedback Abuse, Withdrawal & Removal policy and the requirements for removal, go to:
Although we can't change or remove this Feedback, you may be able to withdraw the Feedback rating using our Mutual Feedback Rating Withdrawal process or a dispute resolution service such as SquareTrade.
To learn more about these options and other suggestions for resolving Feedback disputes, go to:
Thank you for your time.
eBay Customer Support